In an increasingly competitive and ever-evolving market scenario, the ability to quickly assemble high-performance teams that can perform as quickly as change determines success. GIT Support Services help you secure this decisive advantage over your competition. Regardless of the support option you seek, our team ensures you receive the absolute best solution for your every need, thereby empowering, engaging, and structuring your business for long-term success.
Support Services at GIT is a full-fledged, independent department supporting clients across varied domains such as Publishing, eLearning, Media & Entertainment, and E-commerce.
Customer or semi-technical support: The first point of contact (PoC) for any customer or technical queries for assisting clients or end users in the products or applications.
Data processing: At this stage, resources typically perform data entry or other basic transaction processing tasks that don’t require specialized skills.
First PoC for all technical issues and taking them to closure: Resources have specialized skills based on the technology required to support client applications or systems. Their tasks include performance management of applications and systems, and monitoring applications and servers for maximum uptime and availability.
High-end technical support driven by engineers including real-time bug fixing or maintenance of projects, production support, system administration, code change or modification, and maintenance tasks.
Our Technical Support teams support, maintain, and enhance your product or platform to augment the end customer experience that is critical for your business. As an experienced Technical Support partner, we will work with you to establish well-defined process strategies that support your business objectives. Our stringent quality monitoring process and effective optimization models ensure predictable service levels and cost advantage.